Orders Terms & Conditions
These conditions are specific to the orders and purchases undertaken by you and have been placed here for your convenience.
To read the entire Terms and Conditions relevant to your use of this website as well as the purchases you make click here.
1. Definitions
In this agreement:
“Consumer” means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.
“Our Website” means the entire computing hardware and software installation that is or supports Our Website.
“Goods” means any of the Goods we offer for sale on our Website
“Content” means any material in any form published on Our Website by us or any third party with our consent.
“Material” means Content of any sort posted by you on Our Website
2. Our contract with you
These terms and conditions apply:
2.1 So far as the context allows, to you as a visitor to Our Website; and
2.2 in any event to you as a buyer or prospective buyer of our Goods.
2.3 We shall accept your order by e-mail confirmation. That is when our contract is made.
2.4 We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
2.5 If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply.
3. Copyright of Photos, Images and Designs
3.1 You agree that all photos, images or designs that you email to us for use in fulfilling your order, is either owned by you or has been created by you and thus all rights for use and reproduction are yours.
3.2 You agree to obtain legal permission to use any photo, image or design that is obtained by you from a third party or resource.
Such resources include but are not limited to:
-Wedding Photographers,
-Professional Photographers,
-Professional Illustrators
-Online or offline resellers of photos, images or designs,
4. Price, Payments and Overseas Orders
4.1 All prices quoted in this Website are in Australian Dollars.
4.2 All payments for orders outside Australia must be made through PayPal, not by direct bank deposit. Calculations in your currency will be done via PayPal at the time of payment.
5. Foreign taxes, duties and import restrictions
5.1 If you are not in Australia, we have no knowledge of, and no responsibility for, the laws in your country.
5.2 You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
6. Delivery
6.1 Deliveries will be made by Australia Post to the address stipulated in your order. You must ensure that someone is present to accept delivery.
6.2 We will send you a message by email to tell you when we have des patched your order.
7. Cancellation of order
7.1 You may cancel your order before you approve the design proof that will be emailed to you for your approval. Once you email us with your approval of the design you cannot cancel your order nor can you request a refund. The option to cancel after approval of your design is not available as the product is made to your specification and cannot be sold to anyone else.
7.2 Details of our after-sales service and guarantees, if any, are given on our website.
7.3 You will be refunded in full in the event that the Goods are faulty.
8. Goods returned
8.1 Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the Product, please tell us at the earliest opportunity:
8.1.1 exactly what is the fault;
8.1.2 the date, if relevant, when the fault became apparent;
8.1.3 when and how you discovered the fault;
8.1.4 how the fault affected your use of the Goods;
8.2 To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty:
8.3 You must tell us by email message to info@designaplate.com.au that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect. We will then issue a returns note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
8.4 The Goods must be returned to us as soon as any defect is discovered.
8.5 So far as possible, Goods should be returned:
8.5.1 with both goods and all packaging as far as possible in their original condition;
8.5.2 securely wrapped;
8.5.3 at your risk and cost.
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